Internet Strategies for Customer Service and Support — Atlanta, GA
How can you get the most out of your online customer service? This extraordinary presentation will demonstrate a combination of both automated and self-regulating methods for providing customer service online. You will discover that you can significantly reduce your staffing costs with these techniques :
- Auto-response email boxes
- Frequently Asked Questions (FAQs) with answers
- Integrating your FAQs with email responses
- Email newsletters/announcements
- Email-based discussion groups (”listservs”)
- Web-based discussion groups
- Usenet-based discussion groups (”newsgroups”)
- Intelligent search engines for your web site (both keyword- and concept-based)
- Online databases that can be updated automatically by your customers via the Web
Filed under: Online Customer Service Seminars
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Spring Internet World — Los Angeles, CA
Deploying video over today’s Internet is like teaching a dog to sing - it’s unpleasant and it annoys the dog. Nevertheless, advances in compression technology, new bandwidth reservation protocols, streaming techniques and the promise of more robust backbones and higher-capacity delivery systems make it likely to arrive sooner than you think. See the state-of-the-art today and find out what the videonet of the future might look like.
Filed under: Seminars Web Development
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Internet Strategies for Customer Service and Support — Chicago, IL
This is the workshop you’ve been waiting for - a LIVE Internet connection
so you can see what the buzz is all about, while an expert in Internet-based
customer service explains what it all means! Customer service departments
looking to “get on the Net” need to prepare for the opportunities, pitfalls,
and competitive market niches that are being created in Cyberspace.
This in-depth, half-day workshop specifically designed for non-technical
customer service professionals prepares you to more fully participate in
the marketplace. Basic concepts, terms, practices, and directions will be
clearly defined and demonstrated. A number of successful online customer
service centers will be closely examined, as we analyze in detail the characteristics
of their success. We’ll illustrate exactly how these companies are creating
satisfied customizers and reducing operational costs. And most importantly,
you’ll learn in this interactive workshop how to apply those techniques
to your own online customer service venture. Demonstrations and discussions
will include:
- Auto-response email
- Following up with personal email
- Answering their questions before they ask them! Frequently Asked Questions
with answers
- Getting customers to help each other: online discussion groups
- Getting your data out there: online libraries of technical specifications,
ties with corporate systems (e.g. FedEx)
- Putting it at their fingertips: using search engines and hierarchical
indices
- Personalized web pages and automated personal notification services
by email
Get a jump on your competition and get the solid foundation you need to
succeed in this exciting new customer service venue by joining us for this
one-of-a-kind workshop!
Filed under: Online Customer Service Seminars
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Internet Strategies for Customer Service and Support — Chicago, IL
How can you get the most out of your online customer service? This extraordinary presentation will demonstrate a combination of both automated and self-regulating methods for providing customer service online. You will discover that you can significantly reduce your staffing costs with these techniques:
- Auto-response email boxes
- Frequently Asked Questions (FAQs) with answers
- Integrating your FAQs with email responses
- Email newsletters/announcements
- Email-based discussion groups (”listservs”)
- Web-based discussion groups
- Usenet-based discussion groups (”newsgroups”)
- Intelligent search engines for your web site (both keyword- and concept-based)
- Online databases that can be updated automatically by your customers via the Web
Filed under: Online Customer Service Seminars
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Internet Concepts, LLC, knows that content and presentation are the two things that make one site stand out from another. They have created several award-winning sites you may have already encountered, as follows…
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Filed under: Press Web Development
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How To Market Educational Programs on the Net (IQPC) — Chicago, IL
